Australian & US-standard work. Without Australian & US employment cost.
Access experienced accountants, engineers, operations controllers and marketing specialists who perform back-office work to your documented Australian or US requirements, systems and quality expectations — at a fraction of the cost of building the same capability locally.
Local-standard capability. Offshore economics. No additional local employment burden.
Pacifica is designed for businesses that want experienced capability without carrying the full cost and administration of another local employee.
Australian & US-standard work
Our specialists work inside your documented procedures, templates, software, approval limits and quality expectations. Where regulated sign-off is required, responsibility stays with the appropriately authorised local professional.
A fraction of equivalent local cost
Offshore delivery gives businesses access to experienced specialist capability without the full salary and overhead structure of building the same role locally. We quote the actual role or workflow before engagement.
No additional local employee
For Australian clients, Pacifica supplies the service through a managed commercial engagement. Our personnel are managed by Pacifica, so the client does not add them to local payroll or take on the routine recruitment, leave, payroll and people-administration load of another employee.
Specialists, not generic virtual assistants.
Pacifica is built for work that needs context, judgement and follow-through. Start with one role, recurring workflow or project bottleneck and expand only when it works.
Australian accounting support
Bookkeeping, AP/AR, purchase-order receipting, invoicing, reconciliations, payroll administration, management reporting, GST/BAS workpaper preparation and tax administration support under appropriate review.
Explore Australian finance support →US accounting support
Recurring bookkeeping, month-end support, AP/AR, purchase-order and invoicing administration, reconciliations, management reporting and tax-preparation workflow support.
Explore US accounting support →Mechanical engineering support
Technical documentation, estimating, take-offs, equipment schedules and project support for contractors, engineering teams and consultancies.
Explore engineering support →Operations control
WIP control, purchase-order receipting, invoicing workflow, billing flow, quote follow-up, reporting, task control, SOPs, project administration and compliance administration.
Explore operations support →Digital marketing execution
Social media content calendars, publishing, repurposing, email campaigns, channel administration, basic creative production and performance reporting.
Explore social media support →Need another specialist?
Tell us the role, systems, required experience and outcome. We will assess fit rather than forcing your requirement into a generic package.
Request a capability review →Built to deliver local standards without local employment overhead.
Pacifica's leadership brings more than 40 years of experience operating businesses in Australia. We use that operating experience to structure offshore teams around Australian and US expectations for deadlines, documentation, accountability, commercial judgement and escalation — while retaining the cost advantage of Hong Kong- and Philippines-based delivery.
Ongoing capacity for a defined role inside your business.
A recurring process with clear inputs, outputs and reporting.
Technical or operational support when workload spikes.
Start with the work. Then choose the person.
A strong offshore engagement begins with role design, workflow ownership and clear success measures — not a pile of résumés.
Role, tasks, systems, collaboration hours, experience and success measures.
We confirm whether the required experience exists and propose the engagement model.
Access, SOPs, templates, approval limits and escalation rules are documented.
Track delivery, remove friction and expand responsibility only once the workflow works.
Expert Xero and Simpro capability.
Our back-office teams work inside the systems clients already rely on. Pacifica has strong practical expertise in Xero for accounting workflows and Simpro for job, purchasing, WIP, invoicing and operational administration.
Xero
Bookkeeping, reconciliations, accounts payable and receivable, invoicing, payroll administration support, month-end workflows, reporting preparation and finance administration.
Simpro
Purchase-order receipting, job administration, WIP control, billing readiness, invoicing workflow, quote follow-up, task control, reporting and operational administration.
Email campaigns
Campaign preparation, audience-list administration, scheduling, approved-content execution and performance reporting using the client’s chosen email-marketing platform.
Built for businesses with real operational load.
Pacifica is most useful where local teams are capable but capacity-constrained and recurring work keeps pulling senior people away from higher-value decisions.
Clear onboarding. Visible delivery. Defined escalation.
Offshore delivery works when the operating rules are explicit. Pacifica documents the workflow, access, approvals, reporting and escalation path before responsibility expands.
Structured onboarding
Scope the workflow, document standards, set access and approval controls, transfer knowledge and move through a controlled go-live.
See the onboarding process →Monthly service reporting
Recurring engagements receive a practical monthly view of output, agreed KPIs, exceptions, dependencies, risks and priorities for the next period.
See reporting & service standards →30-Day Money-Back Service Guarantee
New recurring engagements are covered by a tightly defined first-30-days guarantee if Pacifica materially fails the agreed written scope and does not cure the failure.
Read the guarantee terms →Security & access control
Client-approved systems, least-privilege access, defined approval limits and controlled offboarding reduce unnecessary access and ambiguity.
See our security approach →Service complaints process
Service concerns are acknowledged, assigned, investigated and escalated through a documented process rather than disappearing into an inbox.
See the complaints process →Back-office by design
Pacifica is not a call centre. We provide accounting, engineering, operations and marketing execution behind the scenes, inside controlled workflows.
Read the FAQ →What work do you want off your plate?
Send us the role or recurring workflow consuming local capacity. We will tell you whether Pacifica can support it and what the engagement would look like.
How our services are used.
Real Australian service examples without invented metrics or confidential client details.
Recurring bookkeeping support for an Australian operating business
Pacifica supports an Australian business with recurring bookkeeping and financial record maintenance while management and external advisers retain review, tax and regulated decision-making responsibilities.
Read case study →Adding US accounting production capacity without another local seat
A practical engagement model for businesses that need recurring US accounting production support while keeping review, tax advice and final control with their own management and advisers.
Read case study →Tender, take-off and drawing support for an Australian contractor
Pacifica engineers provide technical production capacity for Australian clients, including tender preparation, take-offs, shop drawings and as-built documentation.
Read case study →Practical guidance for building offshore capacity.
Accounting, engineering, operations, social media and the controls required to make remote specialist work reliable.
Offshore specialists vs generic virtual assistants: the difference that matters
Why businesses should distinguish between specialist offshore capability and generic task-based virtual assistance.
Read article →How Australian businesses can use offshore accounting support without outsourcing control
A practical framework for using offshore bookkeeping and accounting production while keeping approvals and regulated advice under control.
Read article →When your business needs an operations controller instead of another manager
How to identify the point where recurring follow-up and workflow control should become a dedicated function.
Read article →